Frequently Asked Questions
Everything you need to know about your Groundies shopping experience.
How do I determine the right size for my Groundies?
We provide a detailed size guide on each product page. Since our footwear follows anatomical foot shapes, we recommend measuring your foot from heel to toe and adding 5-10mm of wiggle room for the perfect fit.
What is your shipping policy and delivery timeline?
We offer worldwide shipping. Orders are typically processed within 24-48 hours. Domestic deliveries usually arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. If you need a different size or style, simply initiate a return via our portal and place a new order for the desired item.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for flexible 'buy now, pay later' options in select regions.
Are Groundies shoes sustainably produced?
Yes, sustainability is at our core. We use high-quality, durable materials including recycled textiles and chrome-free leather. Our production processes prioritize fair labor practices and minimizing our carbon footprint.
How should I care for my footwear to ensure longevity?
To maintain the quality of your shoes, we recommend cleaning them with a damp cloth and mild soap. For leather models, use a high-quality leather conditioner. Avoid machine washing unless specifically stated on the product care label.